Express Flooring
Awful customer service

Communicate floor was my first-choice to get new rug. So when I completed the free appraisal type online I had been very happy to get this type of quick reaction from Heather Emerson (Phoenix, AZ) But after being placed on store instantly after which somehow I had been transferred to a different worker, Cassandra.

I was extremely upset with how i was handled and just how she was not hearing my demands what-so ever. So when she visited scold among her workers about how exactly I had been transferred to her... She did not even bother to put me on-hold. I came across her so unprofessional, I informed her I'd instead undergo another organization today. Soon after holding up the phone i received a contact from Heather Emerson, I thought and was wishing it being an apology, however it was really a contact Heather Emerson had sent to her division and accidentaly delivered to me... This is actually the mail i obtained:

Site Feedback Type: Site Guide (Site)

Nbox

Response: Heather Emerson to me

Display specifics 4:28 PM (34 minutes before)

Was about the telephone, place ask store since additional outlines where calling, Cassandra get the decision when it called back. We both believe it had been a youngster since she seemed like she was 7 yrs old & she offered us unique solutions.

Heather M. Emerson Customer Services

Convey Home Solutions

4110 W. Washington St. Suite #100

Phoenix, Arizona 85009

Phone: (602) 864-3300 Ext 3018

(800) 700-9126

Fax (602) 864-1033

I'm astonished at how reckless, rude and unprofessional these workers were all due to my speech... I'm REALLY annoyed. Our speech is anything I can not change... I really hope they do not treat everybody they talk to such as this.

Company: Express Flooring
Country: USA
State: Arizona
City: Phoenix
Site: expressflooring.com

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