Basement Technologies
Poor Customer Service

Our expertise: I've many breaks in my own basis that trickle during heavy rainfall. Throughout the current rainfall storms, I determined which was enough of coping with this and that I began calling basement waterproofing companies. Basement Systems provided me a totally free evaluation of my cellar scenario by which somebody might emerge to my home and evaluation the issue and come up with an agenda to correct it - excellent! Nevertheless, this really is where the disappointment starts. Visit Number 1 the repetition no-shows. I named during operating hours and quit a vm, no-return phone. I delivered a mail, no reaction. I named 3 more occasions departing vmis every time after which about the 4th period, ultimately achieved somebody. I discussed that I'd a scheduled appointment which nobody confirmed for also it required a lot of work on my component to achieve them, and today I'm angry, she informs me "well opt for another organization, I actually donot understand what to inform you". Therefore good, I hung-up and didn't cope with the corporation. A couple weeks later I obtained a call-in reaction to among the several vmis I'd initially quit requesting to reschedule the visit. She's enjoyable enough and so I accept reschedule. Visit Number 2, fifteen minutes after dark screen of the visit I contact to discover once they may be below. I'm informed they've another time planned for me personally compared to established period - I've previously obtained a half-day off-work awaiting them-and cannot wait anymore, therefore, today I've to reschedule. Visit # 3, at 7:30 am on the Sunday, another no-show. I believe I'm ready with Cellar Systems. 100-year rainfall storm or not, I'm not a client however which isn't how I be prepared to be handled.

Company: Basement Technologies
Country: USA
State: Massachusetts

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