Sears
Put off, Hung-up On - Customer Service, Repairs

I have a Kenmore Elite Bottom Freezer Refrigerator (Model 795.7835#. It was purchased at the Sears in Eden Prairie, MN in April. Less than 1 year later, it could no longer keep the contents cold. (Our ice cream was soup.) We called Sears Home Repair, & since it was under warranty, they said they'd fix it, but here's what happened: The 1st guy came to fix it. He was a nice guy, but he said the compressor was broken so he ordered a new one. The new one came, but after the 2nd guy spent hours putting it in, it turned-out it was also broken. Now we have no cooling at all, & all our food is outside on the deck. The 2nd guy ordered another new compressor. When it arrived I was supposed to call to schedule an appt. They said someone would come the next morn. (today). He isn't here yet, so I called 1-800-4MYHOME again to see when he'd be there. 1st the woman said she couldn't find our record. Then when I said how frustrating it was, SHE HUNG-UP ON ME. All our food has been outside for 2 weeks to keep it cool, but the meat is rotten because it hasn't been cold enough. My husband's work colleagues are coming over for dinner tonight. I don't know who to call, because I looked all over Sears website for "Complaints, " but you can only complain about the web site itself. Help!

Company: Sears
Country: USA

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