Northwest Primeline Exteriors
Ripoff dishonest salesman

Was charged $7935.00 for new vinyl windows 4-years ago. The salesman told us we would save at least 50% on heating and was told that all the framing including headers and cryps would be replaced. There has been no noticable decrease in power consumption and the only woodwork that was done was a cheap trim job around the windows. We were quoted $3200 by another company to replace the windows without doing the reconstruction the other salesman had quoted so we went with the higher amount under the assumption that major replacement of the structure would be done.

The installers showed up while the rain was pouring down with temperatures in the 40's and immediatly started removing the old windows. Water was running down the walls and puddling on the floors. It was a nightmare. The work was completed in 2 days.

Imediatly there were 6 windows out of 11 leaking. They sent the installers out to repair the leaks. We had numerous leaks still and after the 4th time calling the company the person I was talking to on the phone told the supervisor and I heard him tell her to tell me that it was a maintenance problem and it was my problem not his. I was also told that I had signed the contract with them and the way it was written none of the inner structure was to be replaced (I claim being gullible). So I figure I was out of luck.

I met a buddy at a chain hardware store this morning to pay for material he would use to repair water damage to my floors and we took a stroll down the vinyl windows isle, I was shocked to learn I could buy the windows I need at todays prices for about $1500. My buddy (an ex general contrator) told me the job could have easily been done for around $2200.

I filed bankruptcy last year and learned the loan company had a fixture clause and that they would come take the windows out of our mobile home if they weren't paid. We are still owing them around $5000 and have been making payments still. My wife recently lost her job and with my disability payment as the only income we will not be able to continue paying and don't know how long it will be until they come take our windows. We have paid around $4000 so far.

I don't know what can be done but at least appreciate being able to vent on this site.

Thanks for letting me post.

Company: Northwest Primeline Exteriors
Country: USA
State: Washington
City: Mount Vernon
Address: 1621 Freeway Drive
Phone: 3604160966

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