SunSetter Products
Bad Workmanship and Materials

I have had the SunSetter Awning since 2000. I bought brand new and had the first problems 8 months after buying this product. The retractor springs broke first, and after negotiating with the CSM department, they decided to send the springs to me if I paid shipping.

I should have known then I was dealing with a bad company. My awning has not been used very much at all, it is not even faded in any way. Now the main seam is coming apart and should be covered under the warrenty. The CSM department now says that the seam is not covered under warrenty because the thread is weathered. What a joke! This should be under warrenty and taken care of immediately. I would not consider buying any product from this company since they will not stand behind their product. What a SHAME!!

Company: SunSetter Products
Country: USA
State: Maine
City: Malden
Address: 184 Charles Street
Phone: 8008762340

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