Sears
Icemaker Repair Appointment Window Missed Without Call Ahead

I was scheduled for a Sears repair service technician to repair my icemaker (freezer) Whirlpool on Thursday, January 21 - with a window of 8 am to 12PM. At 12:15 PM I telephoned the 800 # and was advised by the automated call that my schedule repair was 8 am to Noon. I than pressed zero to speak to a live person - who said he would get in touch with the service repair person. I was than advised - he was running late and would not arrive for an hour to an hour and a half.

I suggested that I should have been called that he was running late and could have performed my scheduled errands/appts. Prior to his visit.

Repair person arrived at 1:30 pm - fixed the icemaker in 20 minutes - was efficient, courteous and advised me that he only received notice about my appt. after 12:15PM that day. Can you explain this. My bill was aapprox. $343. And again I am satisfied with the repair but not with the window and time I was given. Please remember - we have lives too and scheduled appointments and chores. Thank You.

Eleanor [removed]

Company: Sears
Country: USA

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