Cash Energy
False advertising-customer service

Copy of email sent to them:

During the week of 12/14/09 I called in to have 100 gallons of heating oil delivered to my home in Minot. I spoke with a woman of whom I did not make note of her name. She quoted me a price of $2.279 to be delivered on 12/23/09. I arrived home to find that no oil had been delivered. I called your Lewiston office about the issue. I received a return call from Jim Hubbard stating that no delivery ticket had been printed form my delivery. He told me that I couldn't possibly have been quoted the above price. He told me that he could have a delivery made on 12/24/09 for $2.329. I can't say that I'm very pleased about this situation. Granted the difference is only $6.00 for the 100 gallons, but it's the principle that matters. I should not have to pay a penalty for a Cash Energy employee's error.

Copy of 2nd email sent:

I don't really want to make a mountain out of a mole hill over $6.00, but this whole situation irritates me. FACTS: I ordered oil. I was quoted a price of $2.279. I expected delivery on Wed. Dec. 23rd. At a quoted price. The oil was not delivered. I called to report the issue. I was told that a delivery ticket was not printed for me and that oil was not selling for $2.279 in the Lewiston area. I was told that 100 gallons would be delivered to me on Thu. Dec. 24th for a price of $2.329. This is not the first time that I have ordered from Cash Energy. Forget about the 6 bucks! I haven't even heard anyone from Cash Energy apologize for their error! Not to mention your initial brusque response. Is that how you describe "top-notch customer service"?

The owner, Les Thomas, is rude and couldn't care less if I gave him my business or not. As a matter of fact, he told me that Cash energy would no longer deliver heating oil to my home!

Company: Cash Energy
Country: USA
State: Maine
City: Scarborough
Address: 8 Pleasant Hill Rd
Phone: 2078836700
Site: cashoil.com

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