Brylane Home
Shady behavior/Terrible Customer Service

Avoid brylane home. They're questionable.

I purchased three under-bed boot storage packages on November 30.24 hours later, I obtained a them was on back-order until 12/15. A couple of days later, I found an appropriate answer elsewhere and chose to stop the rear purchase, that will be where the issue began.

Brylane doesn't give a way of eliminating an order online even when the purchase was put online. On December 7 I sent them twice seeking my back-order be ended. After I looked over the order standing a couple of hours later, the standing had amazingly transformed to "in procedure". I named numerous occasions throughout the week of December 7 to obtain this purchase be ended as well as their justification every time was "we can not". Exemplary customer support, no?

Finally, about the night of Friday, December 10 I talked to somebody who stated he'd forward the termination request towards the factory. He mentioned when I tested back on Thursday, December 15 (the initial time provided for that back-order) my consideration must display them as ended.

Shock, surprise. It was not ended, but delivered anyway. So far as I am worried, they intentionally changed my standing from "back-order" to "in procedure, no termination" when I experimented with stop. And why does it get 10 times "in procedure" to ship a? I store with several online stores and also have never noticed something want it.

Obviously, once the products appear, I'm going to be returning them. Iam nasty that I'll need to purchase delivery & return of products I attempted to stop. They will have dropped me like a client & I Will inform everybody I understand to not purchase from their website.

Company: Brylane Home
Country: USA
State: Indiana

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