Spring-Green Matthews, NC
Company continued service after they were given written and verbal notification to cease. Company then insisted on payment for unrequested service

In 2008 I signed up for a one year lawn service contract from Spring-Green of Matthews, NC. I paid for one year's worth of lawn care in advance (Acct #74060). Service was adequate. After I received the last application, I notified them in writing by notating on the final bill (0.00 balance) that I was discontinuing the service. I also called Spring Green at that time to verbally confirm that the service would be canceled and spoke with a female representative who assured me that no more applications would be forthcoming.
Several weeks later, I received a notification on the door that an application had been done. I called and left a message that I did not request that service and, again, for them to discontinue any further service. I then received a bill for that application and immediately called to inform them that I did not request it and specifically had informed them NOT to do it.
I continued to receive bills for that application. I then spoke to a Spring Green rep to tell them that I did not intend to pay for a service that I did not request and in fact explicitly asked NOT to receive. I was told that someone would "investigate". A few days later I received a voice mail that said that I owed them the cost of the application. Less than a week later, I received a letter from their collection agency.

Company: Spring-Green Matthews, NC
Country: USA
State: North Carolina
City: Matthews
Phone: 7048930088
Site: spring-green.com

  <     >