HomeDepot
Diagonal cutters broke on nylon tie, store demanded receipt

I purchased a bunch of tools, one of which was a 4 1/2" pair of diagonal cutters. I put them in my tool box when I got home and never thought twice about saving a receipt, since they are advertised to be warranted for the life of the tool, and since they are stamped "Husky," it is pretty easy to tell where they came from. Anyway, I took them out to use yesterday, as I needed to cut a 6-inch nylon tie. Believe it or not, they broke, with one of the cutters shearing off. Looking at the metal, it is clearly visible that part of the cast is incorrect, as the metal is a different color. If I were cutting a piece of heavy gauge wire, then my bad. But a 6" nylon tie?!?!?!

I went back to the same store and got a MASSIVE runaround. They absolutely needed a receipt, or there was nothing they would do. I do not get it. Why should I keep a receipt for potentially years if the tool is clearly stamped with the Husky brand and they are warranted for life anyway??? The funny part was that the customer behind me got into the argument as well and could not figure out why, and left the store without making a purchase.

Well, Home Depot, for that lousy 50-item you so preciously are protecting, you are going to lose a huge sale, as I just remodeled my house and need a ton of insulation and sheet rock with the usual accompaniments. An easy $10k, and you will NEVER see a dime of it.

Company: HomeDepot
Country: USA
State: Connecticut
City: East Haven
Address: Frontage Road

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