Value City Furniture
Failure to deliver as promised rip off

I ordered $2200 worth of furniture. Was given tentative delivery date of May 31 and told to come in 4 days before and pay the balance as it had to be paid in full before they would schedule delivery.

I did not hear anything so called them May 30 and talked to Amanda. She said they could not deliver it on the 31th but set up the delivery for June 7. Was told they would call me between nine and ten am that morning to give time of delivery. Did not receive a phone call so I called the store. Amanda answered. I explained that I was waiting for the delivery service to call me as she had scheduled the delivery for today. She put the store manager on the phone-named Ronnie - who said a "mistake had been made".

No delivery today after all.

They told me I had to pay the balance by May 27 in full and now its one delay after another getting delivery. I have given away my old furniture and have an empty living room and have taken the day off from work for nothing and now have to take another day off. I asked for compensation for the trouble and was told they will mail me a $75 gift certificate. Next alledged delivery is schduled for June 10th.

I understand that mistakes do happen but this is one disorganized messed up company.

Company: Value City Furniture
Country: USA
State: New Jersey
City: Toms River
Address: 949 Route 37 West
Phone: 7323416766

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