Sears Kenmore Water heater
Lack of customer service

In October I'd an authorized plumber buy a hot water heater because the one I'd shattered. He bought a Kenmore Water Miser 6 and mounted it based on production directions. Fast-forward to July the water heater no further supplied heated water. I named the 800-number about the hot water heater to possess somebody from Sears emerge and repair it. Two hours later-after being left on-hold, disconnected, used in additional non-hot water heater divisions and talking with inexperienced administrators in customer support in Hicksville, Tennessee and Corn-in-their-ears, Iowa, I eventually had the plumber tear out the significantly less than 12 months old Kenmore hot water heater and substitute it having a non-sears item. To express that customer support is missing using the Sears company is just a LARGE understatement. It's non existent. I believe they move you around and place you on-hold in order to enable you to get off the telephone and frustrated that you simply prefer to gouge your eyes out subsequently cope with them again. NEVER, NEVER, NEVER, by something from Sears that you simply can't easily go back to a shop. No surprise they're declining. HEY-YOU CORPORATE MEN have you been studying all of the unfavorable remarks about your organization. WOULD YOU CARE??? EVIDENTLY NOT since your customer support still hurts!!!

Company: Sears Kenmore Water heater
Country: USA
State: California

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