TruMark Real Estate Management
Rip off big time

I am a tenant of Trumark in Glendale California. I moved in December and ever since I have moved into this place the property management has been horrible. WHen you call the main number to Trumark which is 818 246 7221 and you'll get the office personnell (aka "Rosa Garcia")

Ever since I have moved in here whenever there was a maintenance problem or ermegency I have been treated rudely including, being hung up while in the middle
of a sentence, being put on hold and never coming back to the phone, picking up the phone and then hanging up and being called names by "Rosa".

We have spoken with "Ruben" who has told me he was her supervisor/manager about this and we requested to put in contact with Mark Trueblood the CEO of Trumark
(Trumark is the company that owns or manages our apartment complex)"Ruben" stated that he will not give out The owner's contact information and apologized.
After explaining to him the rude behavior that we keep getting it seemed that he didn't care much and just wanted to get us out of his hair.

Had I known that I was going to have to deal with rudeness every time I need to call the apartment management office and would have to go through
the hassle I would never have chosen this property to move into.

In the beginning, before moving in I spoke with a Trumark rep named "Michelle" who was in charge of getting people to move in. She made several promises about the apartment that were going to be fixed before I moved in and also
said that the price of the monthly rent was less than it ENDED UP BEING AFTER I GAVE HER MY DEPOSIT AND HAD ALREADY MOVED OUT OF MY PREVIOUS APARTMENT.

When I tried to call Michelle to get this corrected she refused to answer any of my calls, any emails and went out of her way to avoid me. There was nothing
we could do because we had already moved in and forked over my hard earned money

We went on to call Mark Trueblood himself on July 9 at 12:35pm Cali time, and finally reached his wife Kathleen Ann Trueblood who seemed unconcerned with our
complaint and instead kept saying she was upset that we called Mark Trueblood's home.

The area and rental property is ok, even the maintenance people when they do come out are nice, friendly, quick and fix things in a timely manner, but the customer service and office personnel leaves something to be desired for to put it nicely. ANd it seems that every person in the company from the top down only wants to talk to you when you are handing over your money, but if there's an emergency or problem, you can forget it.

Having talked with other neighbors, its apparent that the rudeness is a regular ritual at the offices of Trumark. Buyer/Renter beware!

These people don't want to give you the real owner's contact information, so I am.

Here is the owner and his direct adress and phone number

Mark Trueblood CEO of Trumark Reality in Pasadena, Glendale and LA area California.
5124 Caroli Ln
La Canada Flintridge CA
Direct telephone 818 790 0524

Company: TruMark Real Estate Management
Country: USA
State: California
City: Glendale
Address: 1025 N. Brand Blvd., Suite 300

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