Fairpoint Communications
Phone Service

I just bought a new house in another town and needed to transfer service from my apartment to my new house. Two days after making the initial call for service, still no phone. I stressed the importance of needing a land line because my husband is a local police officer and is on call from 3am - 7am on the days he works. Fairpoint promised that they would not terminate phone service at our apartment until phone service at our new house was established, due to the importance of needing a land line. Needless to say they disconnected phone service at my apartment and failed to connect service at the new house, and although its been almost 48 hours since my initial call for service, they are now telling me i'll have to wait another 24 hours at the minimum for phone service. When I asked what my husband is supposed to do for his job, as a police officer, for emergency calls in the early morning, they told me he would have to walk to the closest pay phone. I live in West Wardsboro Vermont, the closest pay phone is 24 miles away!!! No one could tell me why or what was holding things up and in fact they were very unwilling to help. God forbid someone has an emergency and dies because Fairpoint Communications can't seem to get their head out of their ass!!!

Company: Fairpoint Communications
Country: USA
State: Vermont

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