Rec Warehouse
Refuses to honor their warranty

I have been waiting for over a year for rec warehouse to replace or repair my pool liner, each time me or my husband visits their office it's a new excuse. I've only had my pool 2 years, i've only enjoyed it 1 summer before it started leaking, and i'm still paying notes on it through a loan company. If they had of responded to my first phone call (over a year ago) and not waited 6-8 months to come out and see what the problem was, we would'nt have this mess.

I had reported them to bbb late last year, once bbb contacted them they sent out their pool installer (6-8months after the first phone call). He was too afraid to get in the pool because more than 3/4 of the water had leaked out and the rest had turned green/black. So he could'nt determine my problem.

They called and said, "come into our office we'll furnish you with a new liner, (this was last fall or beginning of winter) just come in around first of spring." spring has come and summer. They are full of crap. I still can't enjoy the pool i'm still paying for. I am thinking of seeking legal help. I would'nt recommend anyone purchase anything from rec warehouse.

Company: Rec Warehouse
Country: USA
State: Georgia
City: MACON
Address: 3860 EISENHOWER PARKWAY
Phone: 4787840808

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