Recreational Factory Warehouse
Ripoff: Did not want to honor warranty for rusting pool after only 2 years

After only 2 years of use, the liner of the 24' round pool that I purchased from Rec Warehouse was starting to turn brown. When I removed the liner I noticed that the walls of the pool were completely rusted. Some parts were so bad that with very little effort I could put my hand through the wall.

I called Rec Warehouse regarding the warrantee and was told that I needed to take pictures of the damage and bring them in. They also told me that the warranty covers the pool when its new but since I had used it for 2 years I could only buy another set of walls for a reduced price of $400 or $500 dollars, depending on what the manager decided.installation and a new Liner would also be additional and at full price. Everyone I spoke to gave me the same answer.

So basically the pool would have to start rusting in their showroom or their parking lot, before you get it home, in order for them to fully warrantee their product. The pool had originally cost me $2,200.00 and I vowed not to let them get one more dime from me.

Finally, I threw the pool away rather than give them the satisfaction of making another sale. Consumers beware, and go some place else to buy your pool!!

Company: Recreational Factory Warehouse
Country: USA
State: Florida
City: Tampa
Address: 13507 Nebraska Ave N
Phone: 8139773555

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