Nationwide Home Warranty
Nation wide will NOt authorize any repairs unless you have 3 year service history New York New you

I am VERY disappointed with this company and tried to cancel my accounts and But cant I signed up with you for two properties
Property # 1 & 2 signed up 02102009

Issue 1:

Approx 2 weeks after I signed up (I was told that if I transferred from Axxx Hxxx s to Nationwide my primary residence this one would waiver the 30 day wait time) my water heater stopped working
1) you sent a repair guy out and he replaced the thermostat Paid $50
2) 2 days later the water tank leaked water - I called you who told me to contact the repair person
3) He came back with a water heater but you denied the service

Unless I had a qualified plumber drain my water tank every year for the last 3 years

I called your sales person Tyler who put me onto a supervisor Her attitude itself was enough for me to cancel. She Yawned as I tried to explain my situation and had a couldn't care less attitude
She also informed me that I cannot cancel my contract for a year and that I had 3 days to cancel
I asked to speak to a manager and she told me there was no one higher and that I needed to email head office

Final outcome: I had to pay for another person to install a water heater Cost $745.00

Issue 2

Tuesday May 26th my AC handler was making a noise and vibrating I called your company willing to give you another chance

1) you send a repair guy Paid $50
2) he said the unit needed a motor and blower wheel
3) you denied the service

Unless I had a qualified AC company service paperwork every year for the last 3 years

Final outcome: I had to install the wheel and motor myself Cost $500 (motor $250 and wheel $150)

So: It seems that unless I have every appliance serviced and covered paperwork for the last 3 years you company will not agree for the service technician to carry out any work. But I still have to pay them $50 each time for you to deny the service AND I then have to get the work done from another company. So what is the point of having any policy with Nationwide? None as far as I can see.
Even the technicians you send out on both occasions have said it was ridiculous!

Reading other peoples reports it seems like this company does exactly that. Takes your money but never allows you to claim. And this 3 day cancel thing cannot even be legal!

I have filed a complaint against them with the better business bureau

Stay as far away from this company as you can get!!! It;s a blatant rip off

Bill
Mesa, Arizona
U.S.A.

Company: Nationwide Home Warranty
Country: USA
State: Nationwide
Address: 100 Church Street, 8th Floor
Phone: 214453002

  <     >