UPS Stores (United Parcel Service)
Rented Post Box Cannot Get USPS Mail Forwarding After Move

This is a warning to other consumers who are considering using UPS post box services for their mail needs. I have had a UPS box for over three years and have recently moved into a new apartment.

I attempted to file a change of address form with the United States Postal Service (USPS). USPS will not accept change of address forms that seek to change an individual's mailing address from a place of business. In other words, no change of address can be filed for a UPS box. This has been confirmed.

When I asked the UPS Store about this policy, they repeatedly (on several occasions) told me that I was wrong and that USPS does accept change of address forms. They also noted that UPS Stores do not offer any independent mail forwarding services. They also suggested that I extend my contract for my UPS box.

The kicker: after your UPS contract expires, they dispose of any and all mail sent to your attention, leaving the customer with no option other than to extend the contract for additional months (which means more money for UPS).

As those who have moved into a new residence know, it is impossible to change every single mailing address, which is why the catch-all USPS mail forwarding is essential.

I will no longer use UPS for any of my mailing needs. Be smart and go with a USPS box.

Company: UPS Stores (United Parcel Service)
Country: USA
State: New York
City: New York
Site: ups.com

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