Armour Services - Rapid-Rooter
Charged twice for two repair visits when first repair visit failed to fix problem

On March 25 "Rapid Rooter, Inc.", owned by Armour Services, came to my home on a service call regarding the backup of water into both bath tubs and toilets. It appeared to be a septic tank problem, so the crew removed roots that had occluded the outlet pipe into the septic tank, jetted the line, and pumped the tank to nearly empty. I paid for this service the same day (Invoice #784321 for $390.00). I left the next day for a trip out of town. When I returned on April 1 and ran the dishwasher, again there was backup of water into both bath tubs and toilets. Clearly the work done on the original service call didn't fix the problem. I called that evening to request service as both toilets and both tubs were unusable. "Rapid Rooter, Inc." sent a single crewman on this return visit. The crewman shared that he had spoken with the former crew and that the line may need a mechanical cleaning, rather than the less effective jetter used previously. He used a machine to removed the remaining root blockage not removed during the previous visit. As of April 4 the repair appears to have worked.

I have now received another bill for this service call (Invoice #784357 for $167.50). Given that this was the same issue that "Rapid Rooter, Inc." originally was supposed to have repaired during the first visit, I don't believe I should be charged for a second visit.

I have contacted the company by email to request that this second invoice be waived given the circumstances with result to date.

Company: Armour Services - Rapid-Rooter
Country: USA
State: Georgia
City: Athens
Address: 22 SUNNY HILLS DRIVE
Phone: 7065431234

  <     >