Direct Energy
Billing

I signed up for Direct Energy when I moved into my townhouse. I signed up in August and then disconnected my service in Dec. Not once did I ever receive a bill. I called this company 15 times to find out why I hadn't receive a bill and to pay any balance that I had due. Each time I was told that they did not have a balance for me and that they were having issues with the system that generates the bill. Now in Feb I receive a bill for the balance. I called and tried to set up a payment plan and the supervisor told me that I could just pay $100.00 each time and this would keep my bill up to date. Also when they started calling me in Feb I hadn't even received a bill yet. So I asked them to send me the bill first before I paid. I received a bill a few days later and sent them a payment for 100.00. Now 20 days later, I have received a notice for my bill in collections. I am telling you, this company is horrible!!! Yes they are cheaper but for them to send my account to collections when I haven't received but one bill (which I paid 100 on) in 7 months, that is just ridiculous!!! I am so mad and will be posting and giving them horrible reviews on every single website I can find!

Oh also, when you call be prepared to be on hold for a minuim of 30 minutes!!! And most of the customer service reps, can't speak english very well so it's hard to understand them!!

Company: Direct Energy
Country: USA
State: Texas

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