Sears
Oven Repair Part Order Failed and Supervisor Request Ignored

I recently had a service call regarding an oven that was malfunctioning. The service man told me what was needed and the price. I told him I wanted to check the price of a new oven versus having the old one fixed. He said that was fine and if I decided to get it repaired I would get the amount of my service call off the new part and installation. I called the next day to try to order the part.

The woman I got on the phone spoke limited English and I could not make her understand what I wanted. She kept insisting that I couldn't do that because I had not told the serviceman that I wanted to order the part. I kept trying to tell her what the serviceman had told me, but, we got nowhere. I told her I would like to speak to a supervisor. She said "Fine" and put me on hold and just left me there. After ten minutes on hold, I hung up. I was totally dissatisfied with the whole phone call.
The least you could do if an American is calling is to let us speak to one.
I doubt that I would try to do that again.

Company: Sears
Country: USA

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