Home Depot
Kitchen Cabinets Took 10 Months, Then $4,828.73 Was Recharged

I hired Home Depot on 9/25/06 to install new kitchen cabinets. Their guarantee was 6 to 11 weeks to complete and 100% satisfaction. The 1st problem was that they ordered half the cabinets in the wrong size, and at 6 weeks we were still waiting for cabinets to arrive. They put us through 4 sets of installers. The third set was a bunch of druggies who had no idea what they were doing, and they put over 30 scratches on the cabinets. They were there for a few hours and left, asking me to sign a paper saying they were finished. They told me they would not get paid if I did not sign.

We then went for 3 months, 90 straight days, through the holidays with no kitchen at all and no word from Home Depot. We had no sink, stove or place to fix food or eat. We are a family of 5, and we were out the extra expense of takeout food and microwave meals to fix and eat in our living room.

TEN months later, we still had scratched cabinets. One countertop had a 2 inch gouged area, one fridge side panel was still not upgraded as ordered, the sink was not installed correctly, one upper cabinet is split on the front frame, the stove vent does not work, and there is a heat vent coming right up under our garbage cabinet (stinky).

Dave Cannon, Zone Manager, and Stephanie Canary, Kitchen Manager, both promised us compensation. We have spent 2 years writing letters and making phone calls, and we have been lied to and insulted by the management of Home Depot. On Nov. 14, '07, Josh Hendershot, Customer Service Rep, told me they would not come back and fix anything.

Finally, we turned to Home Depot Credit Services/Citibank. At first they removed ALL charges, as per their "Special Rule for Credit Card Purchases": "If you have a problem with the quality of goods or services that you purchased with a credit card... You may not have to pay the remaining amount due on the goods or services." But then later they reapplied $4,828.73.

After two full years of this insanity, I have gained 20 lbs, and my LDL cholesterol levels have spiked over 40 points (due to the stress). I will NEVER be able to enjoy my kitchen. It is a constant source of irritation, especially every time I notice a spot where the finish was knocked off by installers #3. I expected so much more from a company as large as Home Depot. I certainly never expected to be treated the way we were.

Company: Home Depot
Country: USA
State: Kentucky
City: Calhoun
Address: 1436 Brooks Schoolhouse Rd
Phone: 2706839923

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