RC Willey
Tells you one thing, then another, and then just keeps your money

I called to order two chairs. I spoke with Russell McKay, a salesperson, who told me that it would be just over a week before they were available for pickup. I called back two days later, 11/5, and paid $60 to process my special order. I then called back on 11/10 to check the status of my special order and they told me the expected delivery date was the beginning of January. I told the customer service person that I talked to that I was assured it would be just over a week. She said that she would contact Russell's manager and that they would call me back. I called back approximately and hour later and made sure they had the correct contact information, since I had not heard back from them. I was told that the message would be deliver to Russell's manager and that they would call me. I never received a call back from his manager. I called again on the morning of 11/11 at 11am. I told them about the issue, that I needed the chairs before January. I told them that I wanted to cancel my order. I was told by the customer service rep, Sara, that she would call Russell's manager and that she would find out a concreted delivery date and call me "back in a minute." I waited for 45 minutes and didn't receive a call. I then called and told them the issue again. I was told that they would relay it to Russell's manager and that they would call me back. I still didn't receive a call back from them. I then called back again and was told that I would need to speak with Russell to cancel the special order. Russell told me that he couldn't do it and that he would contact the special order dept and call me back. Russell called me back and said that they couldn't cancel it. He then referred me back customer service. A manager from customer service, Kirsten, called me back. She told me that I was not going to get my money back, even though they had told me January initially, but they would be getting them by the end of the week. I told her that I had already ordered them elsewhere since I had not heard back from several attempts to call and get a firm delivery date. She was very terse and even LAUGHED at some of my remarks. I told her that I wanted my money back ($60) and she said it was going to happen. They have the worst customer service that I've experienced in a long time. I used to think they were good when it came to that kind of stuff, but after dealing with the numerous failed attempts to get a straight answer and having to deal with their horrible customer service people, I will never go back.

Company: RC Willey
Country: USA
State: Utah
City: Riverdale
Address: 4045 Riverdale Rd
Phone: 8016227400

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