Best Buy
Ripoff Horrible customer service and deceptive practices

Here is the short not too painful version:
I bought a washer and dryer from Best Buy. Big mistake. They sold me the wrong dryer cord even though I told them twice what electrical service I had and what I needed. I had to return to the store the night before delivery to get the right cord. The wrong cord was $19. They marked up the new cord to $50. I then went to Lowes and got the exact same (correct) cord for $17.

They failed to deliver on time.in fact, I had to call the deilvery center 3 times on the scheduled date of delivery and they never showed up. They rescheduled two more times. Each time, I lost time from work sitting at home waiting for them to never show up. I asked that my deilvery fee of $30 be refunded since they wasted three days of my time and lost work due to their scheduling mistakes (which the manager admitted). They wouldn't do it.

They talked me into a slightly more expensive appliance because it was subject to a good rebate. They filled out the rebate form for me and gave me the receipt to file with it. That model was not in fact subject to a rebate and the energy star customer service folks were not surprised by the representation to the contrary by Best Buy.

I filed a written complaint with the store manager and he never responded. They clearly don't care about customers. I will never buy anything from them again.

Company: Best Buy
Country: USA
State: Connecticut
City: West Hartford
Address: Corbins Corner
Phone: 8605215400

  <     >