Raymour And Flanigan
Deliered my furniture out from under me

I purchased a new bedroom set on Labor Day. At the time of purchase, a few non-essential pieces were out of stock and we accepted that since both the dresser and the chest were in stock at least we would have somewhere to put our clothes. We scheduled delivery for that Saturday because we both work in schools and could not take time off to be there for a weekday delivery.

Two days later, they call to confirm delivery and casually mention that the 7-drawer chest is not in stock. When I inquired as to what happened over those 2 days, they said they would have to call me back. They did not. I called the next day and spoke to a manager.

He said they remove stock on a "priority fill" basis. This means that even though we bought our furniture on a Mon, if someone else could take delivery earlier than us, they would get the piece even if they purchased the furniture after us. We had essentially been placed at the back of the line. I inquired as to when it would be in stock. He said 9/19 or 9/24 and that they need 3 days to process the shipment. 9/19 is a Fri. So they wouldn't be ready to deliver to us until 9/22 which is a Monday... We would again have to wait until Sat for delivery...

The manager could not guarentee to me that the furniture wouldn't be delivered to other people who could take delivery during the week! Essentially, the same thing could have happened,

We cancelled our order. It apears as though they care more about themselves than their customers. They were not particularly concerned about the cancellation.

Company: Raymour And Flanigan
Country: USA
State: New Jersey
City: Brick
Address: Route 70

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