Sears
Kenmore Elite Refrigerator Failed Repeatedly, Food Spoiled While No Loaner Offered

We purchased a Sears Kenmore Elite Trio in November. In September it quit cooling, it took a week to get someone out. Then it still was not fixed, they had to order a fan motor kit and come back 21 days later to put the part on.

Then in January it quit working again. This time it was the compressor. Again, had to order the part but this time we only had to go 9 days before they came back to replace it. However, they did let us get a "dorm" refrigerator to use and said that we could keep it even after ours was fixed and they would credit our Sears card for the purchase, after 3 months of waiting and not getting credited we took it back.

We just got back from vacation 7/31 and came home to a hot refrigerator and all of our food ruined. The local Sears store said that there was nothing they could do. Onesource, a part of Sears, said it would be a week before they could get a tech out. In the meantime we have no frig and the store manager said he has no loaners. After spending our last day of vacation on the phone we finally got a tech to come out. Apparently the tech that replaced the compressor did not get all the caps tight enough and all the freon leaked out. So this guy tightened the caps filled it w/freon and it started cooling. We then went to get groceries to refill the frig, brought them home put them away went to rent a movie and came home to a frig that was now 51 degrees and a freezer that was 15 degrees.

Again we called and they told us it would be Monday - 3 days - before anyone could get out here. Still no loaners and all newly purchased groceries will be wasted.

Do not buy from Sears, the customer service is horrible. We have dealt w/Lowes and there is no comparison.

Company: Sears
Country: USA
State: Oklahoma
City: Enid
Address: 4125 W Garriott
Phone: 5802495246

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