Empire Today
Undelivered goods windows not installed same day as promised cinnamon

I'm writing this letter on complaint due to the fact the Empire Today hasn't delivering all my good as promised. I contacted Empire Today, because I was interested in getting all new windows install to my home. So we set up a free estimate appointment sales person that visited my home was William Watts quoted price $11,000 Invoice # HP04453 for 12 windows on November 14,07. We agreed to the terms so the same day I was required to give a $2600 check so that the window could be ordered. The contract indicated that the work completely done in a 1 day span within 4 weeks on the invoice date which in this case it's 11/12/07. On December 13 I called Empire Today and spoke to Michael the sales supervisor to inquire about the status on the windows, because I didn't hear back from them with a scheduling appointment date to install the windows to my home. Michael indicated that there was a delay in the process of delivery on the window to there warehouse I ask him how that would effect my order and he replied that my new estimated delivery date for the windows to arrive at there warehouse was 12/17/07 and that on 12/22/07 they would be installed in my home. Once again 12/22/07 came and I still received no phone call from Empire Today with regards to there arrival time to install my windows. I called Michael again inquiring about the delay and why hasn't anyone called me to give me an update letting me know what was going on. Michael apologized and indicated that Empire Today was getting out of the business of installing windows and that they would have subcontracted my order out. I expressed that I was very dissatisfied with the situation, because I was promised that everything would be complete before the Christmas holidays and haven't to heard anything from his company. I told him that we were considering canceling the order since they neglected to install the product as they agreed per contract. Michael then ask what they could do to make us not back out of the deal so he offered a $1000 deduction on remaining balance which at the time was $8400 so this brought down my new total to $7400. Michael also assured me that the contractors which were going to install my windows would call with an installment date once we got off the phone because he was going to contact them to let them know they needed to call us with dates. The window contractor called me about 1 hour later and indicated that they just got all these orders from Empire Today and there was no way they complete the job before the Christmas holiday. I then explain to the window contractor that I understood it wasn't there fault but I was very displeased because I was promised one thing and it has yet to happen. The window contactor told me that they would be able to complete the job by 1/2/08 and I agreed to that also. The window contractor came to my home yesterday 1/2/08 with a partial order they installed some of the windows without put the sealing on them so a draft in coming thru my windows now in freezing cold weather and I have younger children living in my home with me. I ask the window contractor were was the other windows he indicated that one of the gentlemen was going to pick them up and one guy did in fact leave in the middle of doing the work but never returned himself, nor with the window. When I realized that the gentlemen wasn't going to return I called Empire Today once again and at this point I was very pissed off because I was told that this was suppose be a 1 day job. I spoke to several different people with the Empire Today agency to include Junior who refused to give his last that indicated a, Frankie Perez would be calling me which never happened, then spoke to Adam Thomas who may a add is a VERY RUDE and Unprofessional individual with no type of Customer Service skills who is unwilling to do whatever it takes to make this situation the Empire Today created. As it stand today 1/3/08 right in 35 degree weather now I have some windows installed which haven't been sealed at all so a draft continues to come thru the window with children in my home with no type on resolution. I would like some type on compensation for all the frustration and stress that Empire has put me thru I've had to deal with this issues since 11/14/07 and it should have been done and over with by 12/22/07 as promised. Somehow a 1 day job turn into weeks of a nightmare this has yet to end. Whatever changes happens within any company and or organization in the case Empire Today company it should never effect there level of customers service with there clients order. This should be a time were they should actual accommodate customers due to the inconveniencing me

Adam Thomas who may a add is a VERY RUDE and Unprofessional individual with no type of Customer Service skills who is unwilling to do whatever it takes to make this situation the Empire Today created. I no longer wish any type of contact with Adam Thomas who as admitted to me the he is an ARROGANT person and isn't willing to help us out contact my home AGAIN.

Jose
edgewater park, nj

Company: Empire Today
Country: USA
State: New Jersey
Phone: 8563032300
Site: www.empiretoday

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