Home Depot
Custom Roman shades defective twice, four months, no refund

We ordered Levelor custom Roman shades from Home Depot in August. We waited over a month for installation. Once the shades arrived, the ring cord used to pull up the shades was broken. Second, the clips/handle to pull up the shades were missing. Third, the shades did not line up correctly and had no pleats as in the showroom model.

Home Depot Central Install was informed, and they said a replacement would be made by the manufacturer. When we checked a month later (November or late October?), no records were noted to reorder. Home Depot apologized and reordered.

In December the new shades arrived, and again the same defects were found! The installers noted the defects, and Home Depot Central Install was informed. We asked for a refund/credit option or, alternatively, replacement shades from a new manufacturer.

After waiting a period of time, we heard no response from Home Depot. We went to the store, returned the shades and asked for a credit to use for shades from another manufacturer.

As of now, we have no shades, no money, and just a lack of responsibility by Home Depot. Each person from the manager to customer service will not take responsibility or take any action. Moreover, Home Depot will not do anything until the third-party installers return the defective shades, which they have not. The moral of the story: do not buy from Home Depot or Levelor.

Our last recourse is to get our money back from the credit card company.

Company: Home Depot
Country: USA
State: Illinois
City: Darien

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