Home Annex
3 1/2 months waiting for $1000 order to be fixed
- 12-14-2007
- 3
$1000 order has taken over 3 1/2 months to resolve & I still am missing half of my order. Many items came in broken, wrong & missing a part. Over 2 dozen phone calls, emails, hold time, returns forms, etc, still waiting. They cannot resolve issues in a timely manner. I should have went to a local specialty home store & ordered the items right from the manufacturer. Then they could be inspected before I took them home. It would have been well worth paying the extra money.
Now I have to call the credit card company & spend a ton more time filling out more paperwork. I don't want my money back I want my lights. They can't even do that. Please don't shop here, go to a physical store & pay the extra.
Company: Home Annex
Country: USA
Phone: 8663430020
Site: homeannex.com