Julia's Bra Shop
Don't by from Julia's bra shop, terrible customer service!

I ordered two items at the end of February called in a week later to change my order and was told that canceling the current order and putting in a new order would be better. So I did actually ordered an additional item (3 total).
In early April, I received my 1st order. I never received my 2nd order and was never contacted about any items being out of stock. Since one item of the 1st and 2nd order were the same I kept it and only returned the remaining item. I did wait a few weeks though because I was told that the 2nd order is on the way.

Besides the fact that nobody contacts you when items you ordered are not available (even though the online status says they will), they will not ever pick up the phone and barely ever return your calls. I have send them several emails and called multiple times. I received one email about my refund stating that this particular department would not be responsible for it and I will be contacted by the "right" department soon.

I am still waiting for my $90 refund. It's been over 5 weeks since I returned the item. It took them 6 weeks to send me any order (let alone that it was the wrong one). Who would have thought that ordering items online can take 4 months..

Good service would have been to 1) cancel an order when it was supposed to be canceled; 2) contact me when items turn out to be out of stock; 3) return emails and phone calls; 4) issue a refund in a timely manner!

In summary, don't buy anything here, you will be disappointed!

Company: Julia's Bra Shop
Country: USA

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