Protection One
The Alarm company that robs you while you sleep

I was transferred from Washington State June account address for this; Olympia, WA 98513. I am Military active duty. I have had the account with protection one from about May and had past my contract period with them. The Army moved me and I called and mailed notification to Protection One about 25 June.

Aug I noticed my AMX card was still being billed. I called them again, they said they were not notified and I needed to send a letter again. The first letter was sent to: Protection One P. O Box 49292, Wichita, KS 67201.

I had made 5 calls and faxed a letter to them; they finally stopped the monthly charges.
However, now they want to charge me a cancellation fee of over 100.00. As a military Soldier moved not by choice, this can not be done. Additionally, as a customer for 5 years with a perfect payment history till June of this is completely unacceptable.
All charges should be refunded / reversed back to July 4th and no cancellation fees can legally apply.
The person on the phone would say this evening is that not paying the cancellation fee is my choice, but it will still be billed and that I should have started new service at my new location to avoid it. And yes, I did lose my emotion with this knuckle head, after 5 months of this.

When I setup the account they had the bill messed up for 4 months, after countless phone calls and four faxes, one letter they finally got it straight.

Stay far away from this company!!

Company: Protection One
Country: USA
State: Kansas
City: Wichita
Address: PO BOX 49292
Phone: 8772005958

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