Discover
Alleged Payment Protection Plan Enrollment Never Authorized, Billed Monthly

Discover card has alleged that I signed up for their "Payment Protection Plan", on August 7, and proceeded to bill me for the plan monthly, based on the dollar amount outstanding on my card. Unfortunately, I did not pay careful attention to the statements, and did not notice the charge for this until the December statement.

I called to tell them that I never signed up for this plan, and wanted the billing to stop, and to be reimbursed for the months they had billed me. The person I spoke with on the phone was extremely rude and unprofessional and told me that maybe I should pay closer attention to my bills. This is besides the point, when I should have never been billed in the first place, and they shouldn't be allowed to sneak charges into your account.

They harass us weekly with their phone calls for the purpose of soliciting these types of plans, even after requesting on more than one occasion that they do not call. The only plan I did try out with them was a trial of the Identity theft program, which I soon after also canceled, and had to call and email 3 times to get this taken care of.

They report to me on Jan 30 that they "investigated" the billing, and I received a letter, stating that:

Payment Protection has provided their office with proof of enrollment. But they neither tell me what the proof is, or send me documentation of their so called proof.

If I'm not mistaking, aren't they legally required to provide me with written proof documenting that I actually did sign up for this protection plan, which they still have not?

Company: Discover
Country: USA
State: Utah
City: West Valley City
Phone: 8003472683
Site: discover.com

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