Empire Today
Poor service!

I wish that I had read this site before having this company mangle the vinyl siding on my house. The job was super simple - replace a quarter of one side of my house where the siding was pulled off during renovations. It should have been a one day or less job. Two weeks later and FOUR visits by "installers" and the entire back of my house is in shambles. They tried to put a J-channel along the middle of the field to connect old and new siding. When my wife questioned it they said "your husband approved it". She called me immediately and I told them to stop what they were doing. They took an imprint of my wifes card but said they would not charge it until the job was finished. A "manager" came by a few days later to inspect the problem. I had to call them another two days later because they never got back to me. He said the installers made a mistake and that they could indeed connect the siding without the channel (as I was told/sold). A week goes by and they still don't show up. When I call they said they were busy with other projects. They show up finally and the installer says he can't connect the siding (and these are supposed to be vinyl siding people). I call the "manager" and they contact the installer - he then rips off the GOOD SIDING FROM THE REST OF THE SIDE OF THE HOUSE, and leaves a mess of debris. He says he will come back tomorrow to finish!!! (Sat). Then he calls and says Monday because the siding store is closed on Sat! Then I find out they charged my credit card the full install amount without our authorization or signoff on the job. I contacted my credit card company and reported it as fraud and they were able to reverse the charge. I have no idea what I am going to do now that they have destroyed the good siding on the house - it is going to cost double to get another company in to fix all these mistakes.

Avoid this company like the plague.

Company: Empire Today
Country: USA

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