American Home Shield
Air Conditioner Claim Denied as Unit Too Small After Eight Years

My air conditioner started to not cool, 4 days ago. I put in for a service request. A technician came the following evening. He was here approx. 5 minutes. He then told me that my unit was to small for the square footage of my home. I told him I had lived here for 8 years and was cool for that time. This problem had just started. He said AHS would not pay for the claim. I too went through several attempted calls to "supervisor" whom knew nothing of Building codes or air conditioning installation.

I was told a "MANAGER" would return my call, of course that has not happened. This is the 3rd time I have used their service and the 3rd time they have found a way out of paying the claim. I too, will cancel their service, however would love to get a lawsuit against them. Will file with the state of Texas.

I really wonder when they became builders, inspectors and installers to determine if your home was correctly put together.

Company: American Home Shield
Country: USA
State: Texas
City: Austin
Address: PO Box 849
Phone: 8007764663

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