American Home Shield / Service Master
Leaking Water Heater Claim Delayed Four Days, Reimbursement for Own Plumber Denied

I called American Home Shield to report that my hot water heater which is connected to my boiler was leaking and flooding my basement. The representatives use every possible excuse to tell me why this item was not covered under my warranty. After moving up the chain of supervisors and pulling out my contract, they finally conceded that the item was covered, but found another deceptive way of not paying for the claim. They kept calling plumbers that did not do this type of work and waited until I had no choice but to hire my own plumber.

By the time they agreed that the claim was valid, two days of no water had passed and we waited for a service person that showed up on to inform us that he did not do this type of work. More telephone calls back and forth to AHS and a new service person was called and he informed my wife that he would not be able to come to our house for two more days. On the second day he called and asked me to explain the problem. I explained the problem on the telephone and he informed me that he also was not able to do this type of work. I called AHS and informed them that I had no water for almost four days and I needed to call my own plumber and I wanted to be reimbursed; they told me that I would get a call back from a supervisor which never occurred.

A week or so later I filed a complaint and was told to submit the bill for reimbursement. To date AHS has denied my claim and has refuses to pay for the work that I had an outside contractor perform. AHS (American Home Shield) is a RIP-OFF. I will never ever do business with this company again and suggest you do the same.

Company: American Home Shield / Service Master
Country: USA
State: New Jersey
City: Ridgewood

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