Pooldeals.com, DPD Pools
DPD Pools, Pooldeals.com Non shipment of order, NO CUSTOMER SERVICE

I placed an order on 5/21/07 for a pool liner and the liner coping strips to go with it. Delivery to be made in 2- 8 days. For days, order showed as "transmitting" to warehouse.

Finally on 5/24, showed as "processed", but no info given. I have been calling & e-mailing ever since, attempting to get the needed information, or to confirm cancelling of the order so I could order from someplace that would respond & ship on time.

Yesterday, 5/30 the status changed to include a tracking #. I tracked it and found that it was given a Fed-Ex label on 5/24 and was scheduled to be delivered on 5/30 (??) and no other info.

I contacted Fed-Ex that said label was generated but nothing was ever shipped. Has since been updated that package was received for shipment at 8 PM last night and is scheduled to be deliverd on 6/6/07 now. Packge weight is 2.7 lbs! Sounds like coping strips, but definitely NOT the liner.

I have e-mailed them all day, each so called department, customer service, purchasing, sales, order tracking etc, called and even faxed them to no avail.
I have no idea if this "shipment" actually includes the liner or not.

I called my credit card company to find out they billed my account on 5/24 for the entire order. I requested that the charge be Held and not paid, explaining the details. I was told that can't be done as it has posted. Not sure how a charge for something that hadn't even been shipped could be posted to my account already, but anyhow, I was asked to try and contact them again, and allow more time. If needed I can "dispute the charge" at a later date. MORE attempts, same old recording directing you back to internet site and getting no reply again.

I have sent e-mails again to all "departments", requesting they cancel the order... Again with no reply. I am stuck, everyone is hollering for the pool and now I don't know if I should continue waiting and hope that the liner "may" be part of the delivery scheduled for 6/6/07, or go ahead and get one elsewhere and fight it out later.

I have always enjoyed shopping online, and had very good luck in the past. But PDP Pools, (pooldeals.com) has definitely left a bad taste. Beware!!!

Company: Pooldeals.com, DPD Pools
Country: USA
State: New York
City: Niagara Falls
Address: 231 71st St
Phone: 7164042804

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