Roomstore
Bad Furniture, Rude, No Customer Care

On March 24th I purchased a recliner from Roomstore. I tried many recliers and this was the one that was comfortable. I have a lot of health problems and nned something that fit me.

The other day I felt the left arm of the chair and noticed that the padding in that arm was almost non existent. It also has gone flat on the footrest. This is very uncomfortable.

I called Roomstore where I purchased the recliner and was told that I had to call the 800 customer service number. I called yesterday and talked to a lady. I explained to her the problem I was having and she said that she would schedule a tech to come out and add more padding to the arm of the chair. I explained to her that I was very unhappy with the chair and was concerned that since the padding was going bad so quickly that the chair was not good quality.

I asked to talk to a supervisor about possibly returning the chair. She told me that the supervisor was on the phone and that she would call me back before the end of the day.

This morning I called the 800 number again because no one called me yesterday. I talked to Ronald. I was told that there was no report where I called yesterday. He put me through to a supervirsor's voice mail as once again they were on the phone. I left the supervisor a message.

I then called the local store and talked to the manager. I explained the problem to him. He basically told me to call the 800 number again and schedule service but that was it. Apparently, he called the customer service after we hung up because someone from there called me and said she talked to the store manager and was going to schedule service. I explained to her my concerns that I was having problems so soon with the chair. She said she would find a supervisor to talk with me. (Guess the supervisor got off the phone).

Wanda came on the line and was extremely rude. She said I was given a piece of paper at the time that I purchased the chair stating that you are only allowed to do a return within 48 hours of purchase. I expalined that usually if you have a defective piece of furniture, you will not find it in the first 48 hours. She said yeah I know. She informed me that my only option was to allow someone to come to my home and add more stuffing to the chair. She told me that they only come to my area on Thursdays and that the first available date was May 31st.

I explained to her that I would be out of town that day having pre-op in the upper part of our state. She then said they could come out the next Thursday and I explained once again that I would be in the upper part of the state having surgery. She then told me that she would cancel my account and put in my file that I refused service.

I asked her for the number and address of corporate headquarters. She told me that they do not give out any information about corporate. She told me that I could go to their website and email them but that the email would come to her. She was rude and crude as was most everyone I talked with at Customer Service. It scares me when a company wants to keep their corporate offices secret.

Lesson learned: Roomstore carries low quality furniture and once you buy it if you have a problem, It is your problem and not theirs. I will never buy from Roomstore again.

Company: Roomstore
Country: USA
State: South Carolina
City: Myrtle Beach
Phone: 8007557378

  <     >