American Home Shield
Furnace Repair Left Cracked Heat Exchanger and Children Exposed to Carbon Monoxide

Our furnace stopped working we called AHS they sent one of their techs tech recommended to AHS to replace the furnace he let AHS know that the furnace has bad transformer and heat exchanger AHS decided to replace only the transformer we had heat we were happy for a whole 2 weeks the furnace stopped working we called AHS and they told us the furnace wasn't under warranty due to the oil tank had diesel, kerosene, heating oil and water in it and recommended us to get that take care of and are willing to pay up to $150. We called hvac company and came out dipped the tank and found no water or any thing that causes harm to the furnace.

The tech also found out that the reason the furnace is not working is due to the transformer that was replaced by the warranty company failed again and also he could not believe that AHS and the incompetent tech they sent got the furnace running. They both knew that it had a cracked heat exchanger which leaks unwanted exhaust gas in to the house. AHS rep Matt knew that we had 2 kids and the weather is very cold and our kids age 3 and 9 month old preemie had been breathing in carbon monoxide they let the furnace run like that instead of replacing it in the first place I don't know if anyone knows out there but preemies are acceptable to numerous lung problems under 18 mos especially rsv disease! We were jerked around for a month with no answer and no heat after all that they now claim that the furnace isn't covered!!! Stay away from AHS their horrible and fraudulent!!!

Company: American Home Shield
Country: USA
State: Iowa
City: Carroll
Address: P.O. Box 849
Phone: 8008274636

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