Sears
Delivery Charge Rebate Stalled by Lost Check Claims

I purchased a freezer from Sears Countryside Mall, Florida 01415 on 3 November. The purchase included a $55 delivery charge - which was advertised to be refunded via a rebate.

A month after submitting the requested paperwork, I received a letter stating that I had not included all the information necessary to process the rebate. The assertion was totally false. It was perfectly in accord with both the instructions from the sales personnel and delineated in the paperwork received with the purchase receipt.

I repeated the transmittal with a letter complaining about the deception/delay tactics being employed by Sears. A copy of the letter was sent to the Sears National Customer Service Organization.

I made 4 subsequent phone calls. During the first, I was told that the data provided was insufficient. In the second, I was told that the check preparation was "in process" and I would receive it in two weeks. After two weeks I made the 3rd call and was told that the check must have been lost, and I would have to call back after a waiting period. The fourth call provided me a repeat of the check being lost - that I probably discarded it, thinking it was junk mail.

I received a call from the Sears National Customer Service Organization and was told that they could do nothing about getting me a check.

Company: Sears
Country: USA
State: Minnesota
City: Young America
Address: PO Box 8170

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