American Home Shield
Dryer service repeatedly canceled and denied after policy cancellation

I have been with American Home Shield for about two years. Every time I request service, it's nothing but aggravation. I requested for my dryer to be serviced last month, I had an appointment and they were coming that morning and cancelled late in the day. The guy who was coming out gave one excuse and when I called the company itself (Aspen) who is contracted through Home shield, he gave another.

I complained numerous times. I was treated like crap by the supervisor from Aspen he spoke to me like I was trash. I finally spoke to a Barbara from AHS, she stated that she will waive the $45 service fee. I called again to state that I received not one phone call. I was aggravated and I told her to cancel my policy, but I told her that I should still get service for my dryer. She said, I will, due to the fact that the order went in before the cancellation. Now today I found out the policy is cancelled but I am getting no service. Now Aspen's excuse is that they do not service my area. Not true, they serviced my washer (bad job done) last year. I feel that I am being discriminated against because of where I live. They sure did not discriminate in taking my monies every month!!!

Company: American Home Shield
Country: USA
State: Georgia
Site: americanhomeshield.com

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