Ontel
Ripoff I would send broken base for replacement not handles shipping cost Ontel refuse to send base

I purchased a Ontel MicroFiber Swivel Mop. I have used it twice and the plastic bottom base split in pieces which I don't think it should have. I did nothing wrong.

I e-mailed Ontel after finding them on the computer, and received no answer. I then called them long distance. I said I would be happy to send them the pieces of the broken base if they would replace it. They want me to send them the mop handle and the base before they would replace

They said they have to send me the whole mop.

They know it costs to much for me to bother sending the long handle with the base back to them. This is just a way for them to get out of sending me the new base. This should of lasted more than two times. This is a rip off.

Company: Ontel
Country: USA
State: New Jersey
City: Fairfield
Address: 21 Law Drive, And 2 Daniel Rd
Phone: 9734397023

  <     >