Kanes Furniture
Does not honor their warranty when you get defective furniture, ripoff

On December I purchased an "Italian Leather" reclining sofa and matching chair. Within weeks the sofa was leaning on both ends and you could not sit in it comfortably. I called Kanes and told them of the problem and they agreed to send a "technician" out.

It took almost a month to have them show up and the tech said the sofa was defective. He tried tightening up the bolts underneath and when he was done agreed to report back to Kanes about the defect to try and find a remedy.

Over a month went by and I contacted them. They said the Technician did not report the defect. I informed them of the real story and they said they would talk with him and get back with me.

They called and left a voice message that stated "These sofas are known to have this problem and the only thing they would do is come out and place Shims under the sofa to try and straighten it up. I sent them a certified letter stating that their "temporary" fix does not fall under a repair for a "defective frame and I demanded a suitable replacement or a "permenant" repair.

I never heard back from them again. The one year warranty will run out this December and they know it. Also the "Italian Leather" sofa and chair turned out to be "Chinese" not "Italian made".

Company: Kanes Furniture
Country: USA
State: Florida
City: Melbourne
Address: 3401 West New Haven Avenue
Phone: 3216740881

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