Home Depot
Defective Admiral Window AC Refund Delayed, Store Credit Offered

I bought an Admiral brand window AC unit. After one week it died. We called the manufacturer and were told they were having problems with that unit and to return it for a refund. After arriving at the store in 100-degree heat, we were told that since we had originally written a check for the unit over a week and a half ago, we would have to wait up to 15 more days before being able to obtain a refund, even though they acknowledged the unit was defective. Instead, we were told we could get "store credit" or another unit of the exact same brand, size, etc. We also called their corporate office and were told, "Sorry guys, but that's our policy and it's just too bad."

These guys are terrible, and I will never purchase anything at any Home Depot ever again. In addition, the store employees were rude, disrespectful, and hateful.

Company: Home Depot
Country: USA
State: North Carolina
City: Raleigh
Address: 4901 Capital Blvd
Phone: 9198788771

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