Dial-A-Mattress 1-800-Mattress
Worthless Warranty ripoff. They will not exchange mattress with any discoloration. Not mentioned in warranty

My wife purchased her fourth mattress set from dial-a-mattress last March. It is a high quality sealy napolean pillow top. When she noticed a lump developing in the top, she called for service.

The company sent her forms to complete and replied that under the warranty they would replace/exchange it. However when the delivery people came, they said the warranty was void because there was a stain on the mattress.

The discoloration is mild at best and the warranty that came with the mattress does not list stains as a reason to void the warranty. I think they use normal wear and tear as a reason to void warranties to get out of replacing mattresses.

Do not expect them to stand behind their warranties. You might as well buy from a discount store because the service at dial-a-mattress is worthless. I know we will not buy from them again. We will stop telling others to buy from dial-a-mattress. Everyone should stop buying from them.

Company: Dial-A-Mattress 1-800-Mattress
Country: USA
State: Massachusetts
City: Stoughton
Address: 180 Campanelli Parkway
Phone: 8005242226

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