The Brick
No television for up to 2 weeks despite in-home warranty

I have a Sony television with an in-home warranty. The television's volume will not work, so I called The Brick, who directed me to Trans Global, their affiliate that takes care of the warranties. I told them what was wrong, and they said that the television can't be fixed at my house and that they need to pick it up and bring it in for repair. My problem with this is that I am now without a television for up to 2 weeks. I purchased an in-home warranty so this would not happen. If they can't fix it at my home, they should replace it, not leave customers without their product for a 2 week period.

I am very upset. I do all my furniture and electronics shopping at The Brick, but that will stop from here on out. I never experienced the run-around like I did, and the customer service at both companies was horrible. I don't recommend using them anymore because the first time you need to use the warranty they will let you down.

Company: The Brick
Country: USA

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