The Brick
Oken tv - sony bravia televison

Have a Sony television with a in home warranty. The televisions volume will not work so i called the brick who directed me to phone trans global who is there affiliate who takes care of the warranties i told them what was wrong they said that the television cant be fixed at my house and that the need to pick it up and bring it in for repair. My problem with this is i am now without a television for up to 2 weeks, i purchased a in home warranty so this would not happen it should be if they cant fix it at my home then they should replace it not leave costumers without they product for a 2 week time period. I am very pissed off i do all my furniture and electronic shopping at the brick but that will stop from here on out i never experienced the run around like i did, the costumer service at both compaies were horrible and i don't recommend using them anymore cause the first time you need to use the warranty they will screw you.

Company: The Brick
Country: USA

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