The Brick
Defective mattress

Just looking on here and I'm wondering why a company of your stature is renowned for horrible customer service? I purchased a mattress there for my son in January and by April the springs were coming up through. I called the local store here in Ft Mac and delivered the necessary paperwork to have it replaced but it conveniently went missing. 3 times. I submitted the fourth one and 6 and a half months later the warranty dept. Shows up and takes pics and tells me there are stains on the mattress. No warranty... Well had you have showed up when the mattress was in stellar condition, it could have been replaced. Because your store dragged this out, I now have to dispose of the mattress and purchase another... But be assured il not purchase it from The Brick nor anything else. Your products are absolute garbage. If it's not beat up on delivery, it falls apart shortly after it arrives. You never stand behind what you sell. The worst customer service ever!

Company: The Brick
Country: USA

  <     >