Power Home Remodeling Group
Roof Still Leaks After $13,400 Job Sold on Rep's Claims

This is my complaint about Power Windows and Siding / Power Home Remodeling Group. It all started when a salesperson named Travis from the company came to our house. He came into our house and gave a long, drawn-out lecture and sales pitch for the product and the company.

I had a roof leak that I needed to have looked at and repaired. The rep looked at the roof condition from the exterior, and then we both climbed into the attic. The sales rep started telling me that my roof was not safe and that the upper attic and roof supports were bad. He also said there was white mold from moisture and that it was dangerous to have in the house. Then he pointed out that the roof itself was rotting away and that the boards would need to be replaced. I was blown away by everything he said was wrong with the roof. However, the rep was the professional and knew more than I did when it came to roofing. I was blown away even more by the quote that was put in front of me. For everything, they wanted almost $24,000, which included the main living area, the garage and the addition. There was no way I could afford that, and I spent the next hour trying to get something reasonable. I had to ask him to do only the main house. This dropped the price to $13,400. That was still extremely high, but the wood decking (about 10 pieces, according to Travis) would need to be replaced.

My wife and I picked out a dark shingle color and signed the papers. Travis made a point of saying that the work needed to be done ASAP and that he would get the workers out within the next two weeks. Several weeks later I received a call from Power Home Remodeling Group asking me to change the shingle color. They did not wish to use a different color than the other part of the house and said it would not look good or professional. I agreed and changed the color to a light gray so it would match the color of the existing house that was not being done. This set the project back another few weeks. The time frame just continued to get pushed back. When the day did arrive, my wife and I woke up to people setting ladders up on our house and climbing onto the roof. There was no phone call or any notice. The only time we even talked to anyone was when a worker came to our door, knocked and asked if he could use our power supply for his power tools. We were like, "Really?" You guys use power tools all the time, and you do not come prepared with your own power supply? The guy said, "Yeah, we just usually use the outside power source at the home we are working on." We could not believe they had the nerve to even ask!

As the job went on, debris from the roof was falling all over the yard. They told us they had a guy running around picking up everything. We also noticed that they did not have all the material they supposedly needed for our entire living area roof. When they finished, both my wife and I were completely unsatisfied. The shingles looked like they had already started buckling. There was still debris all over our yard. It was just not a professional-looking job, especially for $13,400, and it definitely did not look like it was all the work that needed to be done, per Travis. After the workers all left, we had to sign on to a website to activate the warranty. There was a survey, and my wife filled it out and wrote a review. Within three hours of the review being sent, she received a phone call from the vice president of the company, and she explained everything. She told him how things did not look professional, how the workers just climbed on the roof without any notice, and so on. He basically said, "Well, that's why you get the warranty. If something isn't right, we come out to fix it. We are all human."

Also, when my wife told him everything that was supposed to be done according to Travis, the vice president said, "Travis had no right to tell you what needed to be done, it is not his call." We were both shocked. He then said he was going to send another guy out to check everything. So this guy came out, went up into the attic, checked everything, then went outside and picked up more nails and debris. My wife asked him to please make sure there were no nails and trash in the pool. He said he went in there with a magnet and everything should be okay. Well, that was far from the truth. When summer came, we cleaned out the pool and found nails and trash in there, and there were also two nails embedded into the lining of the pool. He also said the decking looked fine and there was no mold, unlike what Travis initially stated. So they only changed out two boards, not ten as was originally supposed. What we do not understand is that Travis came out, told us a ton of stuff was wrong and gave us the $13,400 price. But when the job was done, not all of that material was used, and we still had to pay $13,400! The decking still looks horrible, and it looks like it does have mold. We would not have had a problem with the price if everything had been done that was supposed to be done according to Travis.

Our roof STILL leaks. We do not want to have to keep calling them back out here. Yes, we do have the warranty, but things should have been done right the first time! In no time at all, my wife and I received the bill. It was not adjusted. It was still the full amount. I complained several times to the company and then also contacted Wells Fargo and told them about the problem. They suggested that I contest the bill until the job was done right.

In a week or so, I received a new bill stating that I had a zero balance on my Wells Fargo home improvement account. I thought the issue was solved at that point and that they had just given up the fight. Several months later, my wife received a new bill stating we owed the entire amount again. There were no adjustments, just the whole amount. She contacted me, and I contacted Wells Fargo. They stated that they did not understand how the company could recharge me without my knowledge or signature, as the amount had been fully credited back to the account and a zero balance was shown. I then gave up trying to deal with Power Home Remodeling Group and decided to contact the BBB to see if this could be resolved. I am asking for a fair price based on the work done. I have had other contractors come out and quote half of PHRG's price using the same GAF material. PHRG used its salesperson to draw my wife and me into a scam. The work that was done was not finished correctly on two separate occasions. When a PHRG rep came out, he found things that were wrong that I would never have seen until it failed and started leaking. It should also be noted that had PHRG stated up front that all they would be doing was removing the old shingles, placing a deck guard down and cutting in a ridge vent for the price stated above, they would NEVER have gotten the job. The only reason we chose them to do the work was the urgency expressed by Travis and his false claims. The final problem is the leak. With a so-called brand new roof, during the heavy rains of the storm our roof started leaking above the dining room again and around the chimney. Both of these areas had been redone by PHRG. My wife has tried to contact them but cannot get an answer.

I am on active duty orders and can no longer take time to deal with all these issues. I have since talked to other people and found that PHRG has a reputation for sales reps lying and using high pressure to get quick decisions, and then when the work is done it is nothing like what the sales rep stated. I want to know that something is being done to protect others and to show this company that not everyone will put up with lies and poor workmanship.

Update: After I filed a second dispute with Wells Fargo, I received another call. I told them once again that the roof was still leaking, and they sent another expert out who found a few more things that were not done correctly. This included a medium-size gap in the flashing around the chimney. They also stated that the chimney was bad and needed to be mucked. This was not something they would normally fix, but they would do it just for us. This was the first time that PHRG went above and beyond to correct the problem. I was pleasantly surprised by the gesture and thanked the tech for all they did. I signed the form for the work that was completed and thought all the troubles were over. There was still no talk about the work I was promised versus the work I was charged for, though. Prior to my deployment date, I had been working on the bathroom, and I finally patched up the wet, damaged drywall and began finishing the ceiling. Several days after the repair listed above, our area got hit with a hard, wind-driven rain that at times was coming down sideways. My wife noticed that my new drywall was once again wet and stained. I climbed up into the attic with a high-powered light, climbed over to where it was wet and found water dripping down a galvanized vent pipe for the plumbing. I took several photos with my phone of the water damage and the wet pipe. I contacted PHRG again and sent the photos by email. They argued with me and told me that it was all from the brick chimney, even with the photos showing it coming directly down the vent pipe. I finally got someone to come out, and they sealed up all around the vent pipes. They then told me that my entire chimney needed to be repointed. They said that was where all the water was coming from, not anything they had done wrong. So now I will repoint my chimney and hope that it is my final call to PHRG. This service call was closed as well. To this date, though, nothing has been done for all the trouble, and nothing has been done to adjust or deal with the false representation of the sales rep. Honestly, I just wait for the next big wind-driven rainstorm to see what will leak next. One final note on this whole ordeal is that the warranty, as explained by Travis, should have covered the damage to the property for all the leaks. Instead, I am stuck doing all the drywall repairs to my house. This company needs to stand behind the customer.

Update as of 17 Jan: After some more heavy rain, I have once again confirmed my fears. The dark spot on my new drywall is back and growing. I climbed into the attic and can once again clearly see the dark spot and wet insulation around the vent pipe. I have yet to contact PHRG because they will certainly fight with me and tell me it is the chimney instead of owning up to their mistake. So I will have to wait until it warms up and repoint the chimney to shut them up and prove it is all their problem. I also plan on going up on the roof and conducting my own water test with a garden hose. My ceiling is already damaged, so what can it hurt? I have to prove that this is not my problem but a failure, once again, by PHRG to do a professional and complete job.

(Please note that the exact dates and the amounts listed in this long complaint are all approximate and not actual figures. I do not have the documentation directly in front of me, so I am going off of memory.)

Company: Power Home Remodeling Group
Country: USA
State: Pennsylvania
City: Chester
Address: 2501 Seaport Drive
Phone: 6108745000
Site: powerhrg.com

  <     >