Hewlett-Packard (HP)
Computer and monitor failed repeatedly, motherboard blown after four years

My family spent over $1,000 on a new computer at Costco on Jan. 31. We were very excited about the large monitor, HP w2207, and new computer, model HP Pavilion a6357c. From day one, we had problems with the monitor just shutting off. Costco helped us get a new monitor from HP. However, we still had occasionally issues with the monitor and mouse freezing up and blue screening. About a year ago, we started getting a lot more blue screens. We hired a consultant, who changed out the power supply, scanned for viruses and said one of the "cards" was loose. It worked for about 6 months but then started blue screening again. We took it to the Microsoft store and they said the motherboard had about 8 blown capacitors. Thus, the computer was shot after only about 4 years! This HP computer took up a lot of our time and money from the start. We feel we got a lemon. We are considering switching to Apple.

Company: Hewlett-Packard (HP)
Country: USA

  <     >