Newegg.com
Defective phone not replaced - NOKIA lumia 710 windows cell phone

I bought a nokia windows phone from New Egg and the second day I had it, the phone fell out of the backing while I was scrolling upwards on the screen standing on my driveway. The backing was still in my hand as the phone flew forward and fell cracking the top left screen. After inspecting why this happened I noticed the two plastic catch pegs at the top of the backing were malformed and were not working. I called new egg and the guy said NO PROBLEM. I returned the phone in all of its original packing and with the original return slip just as instructed. This man had been told the phone was cracked/broken. New egg received the phone back, then informed me they would not be replacing it because it was broken. I told the live chat rep named Susane the guy that originally handled my call approved the return and issued the return number and that the backing was defective causing the damage etc..., She did not care. I have screen shots of her and I discussing this issue. I told her just send me the other one back and I would take this further on my own. She then informed me I would not get my phone back. I asked why to which she refused to answer and all she did was give me a number to call if I wanted to complain about it. I called that number and spoke to a man named Robert. He promised to help me and get to the problem and call me back just please give him at least 24 hours. That was on Friday and now this is Monday. I am disabled and have medical issues with movement and falling as well as problems leading to passing out and comma with use of a service dog and my cell phone since I am often home alone. I need my cell phone

Company: Newegg.com
Country: USA

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