Magic Jack
Account Under Review? - Customer Service, Order and Billing

A good relationship with customers, making customers feel valued, respected, and an open communication with them will keep them to be loyal to you company. Chat agents and billing department staff I spoke with say the same thing as to why my recent orders are not processed although orders showed confirmation numbers. I am told, "We could not process your orders because your account is under review." I have been asking them through chat and through e-mails to the billing department to let me know what is the problem with my account. I am told to wait till someone contacts me about it. My renewal ends on April 18. I want to keep my number and even switch that number to a new magic jack plus unit, if possible (which chat agents promised it is). I am praying though that the reason for all these delays and unprocessed orders is that, customers will be offered to shift to a magicplus unit instead of the regular one. I would welcome that. It is not fair though to be left hanging and not able to know why "your account is under review." I have been worried as to why my account is under review. I have been promoting the use of magicjack and I find it ironic that I feel I am not being valued and treated well as a loyal customer.

Company: Magic Jack
Country: USA

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